Effective Date: 15.May.24
At EliquaAI, we're committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our website, eliqua.ai.
Information We Collect
When you use our website, we collect the following types of information:
- Your name and email address, which you provide when you sign up for an account using your Gmail account.
- Cookies, which are small files that help us track the performance of our website.
How We Use Your Information
We use the information we collect for the following purposes:
- To track the performance of our website and make improvements based on user behavior.
- To conduct testing and ensure that our website is functioning properly.
We do not share your personal information with any third parties.
Data Retention and Security
We keep your personal information for as long as you have an active account with us. If you choose to deactivate your account, we will no longer retain your personal data.
We take appropriate measures to keep your personal information safe and secure, such as
- Encryption: We use industry-standard encryption technologies, such as Transport Layer Security (TLS) and Secure Socket Layer (SSL), to protect your personal information during transmission and at rest. This means that when you enter sensitive information (such as your email address) on our website, it is encrypted before being sent over the internet.
- Two-Factor Authentication (2FA): We offer two-factor authentication as an option for all user accounts, providing an extra layer of security. With 2FA enabled, you'll be required to provide a second form of identification (such as a unique code sent to your phone) in addition to your password when logging into your account. This helps prevent unauthorized access even if your password is compromised.
- Firewalls: We employ firewalls to monitor and control network traffic, preventing unauthorized access to our systems and servers. Firewalls act as a barrier between our trusted internal network and untrusted external networks, such as the internet.
- Access Controls: We implement strict access controls to ensure that only authorized personnel can access your personal information. This includes physical, electronic, and managerial procedures to safeguard and secure the information we collect. For example, we use multi-factor authentication, role-based access permissions, and regular access audits.
- Data Pseudonymization: Where possible, we use pseudonymization techniques to process personal information in a way that it can no longer be attributed to a specific individual without the use of additional information. This additional information is kept separately and subject to technical and organizational measures to ensure non-attribution.
- Secure Data Centers: Our servers are hosted in secure, ISO 27001 certified data centers with strict security measures in place, such as 24/7 monitoring, biometric access controls, and redundant power and networking systems.
- Regular Security Audits and Penetration Testing: We conduct regular security audits and engage independent security experts to perform penetration testing on our systems to identify and address potential vulnerabilities.
- Employee Training: All of our employees receive mandatory data protection and information security training to ensure they understand and adhere to our strict security policies and practices.
Your Rights and Choices
If you're located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). These include the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact us at privacy@eliqua.ai.
If you believe that any information we hold about you is inaccurate or incomplete, you can request that we correct it by contacting us at the same email address.
Children's Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by email or by posting a notice on our website.
Automated Decision-Making and Profiling
We do not use your personal information for automated decision-making or profiling that significantly affects you.
International Data Transfers
Our servers are located in Europe, and we do not transfer your personal information outside of the European Economic Area (EEA).
Third-Party Services
Our website uses Gmail sign-in to allow you to create an account and access our services. When you sign in using your Gmail account, we collect your name and email address from Google. We do not have access to your Google password or any other information associated with your Google account.
Cookies
We use cookies to track the performance of our website and improve user experience. You can control cookies through your browser settings, but please note that some features of our website may not function properly if you disable cookies.
Your Consent
By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.
Changes to This Policy
We keep this Privacy Policy under regular review and may update it from time to time. If we make any material changes, we will notify you by email or by posting a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Data Breaches
In the unlikely event of a data breach that compromises your personal information, we will notify you as soon as possible and take appropriate measures to mitigate any potential harm. We have incident response plans in place to handle such situations effectively and efficiently.
Your Choices
You have the right to opt-out of certain uses of your personal information. For example, you can choose not to receive marketing communications from us by following the unsubscribe instructions in those emails. You can also control the use of cookies through your browser settings.
If you have an account with us, you can update your personal information or deactivate your account at any time by logging in and going to your account settings.
Data Protection Officer
To ensure compliance with the GDPR and other applicable data protection laws, we have appointed a Data Protection Officer (DPO). If you have any questions or concerns about how we handle your personal information, you can contact our DPO at privacy@eliqua.ai.
Complaints
If you believe that we have not handled your personal information properly, you have the right to lodge a complaint with your local data protection authority. In the EEA, you can find the contact details for your national data protection authority on the European Commission's website.
Legal Basis for Processing
Under the GDPR, we are required to have a legal basis for processing your personal information. Our legal basis for collecting and using your personal information as described in this Privacy Policy is your consent, which you provide by using our website and agreeing to this Privacy Policy.
In some cases, we may also process your personal information based on our legitimate interests, such as improving our website and services, or to comply with legal obligations.
We are committed to being transparent about our data practices and protecting your privacy. If you have any questions or feedback about this Privacy Policy, please don't hesitate to contact us.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at privacy@eliqua.ai